Industry
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E-commerce automation on WhatsApp & Instagram
Official WhatsApp Business API + Instagram messaging — designed for e-commerce teams that need speed, compliance and a shared inbox.
WhatsApp & Instagram use cases
Abandoned cart recovery on WhatsApp
Order & shipping updates via templates
Instagram DM product enquiries → shared inbox
COD confirmation before dispatch
Post-purchase review & upsell sequences
Automation flow
Customer reaches you (WhatsApp / Instagram)
E-commerce workflow triggers in HelloBotz
Bot qualifies or shares updates
Human agent in shared inbox when needed
CRM stage + analytics updated
Channels that matter for E-commerce
WhatsApp for high-intent conversations. Instagram for discovery and DMs. One HelloBotz inbox for both.
