Customer Support
Support where customers already are
Shared inbox, chatbots and SLAs so your support team resolves faster on WhatsApp, Instagram and Messenger.
Capabilities
How HelloBotz helps
Shared Inbox
All channels, one queue, clear ownership.
Bot Deflection
Answer FAQs automatically; escalate smartly.
SLA Tracking
First response and resolution targets.
Canned + AI
Faster replies without losing brand voice.
CSAT Loops
Collect feedback after resolution.
Knowledge
Keep answers consistent across agents.
Benefits
Why teams switch
- Lower first-response times
- Fewer missed chats
- Higher CSAT on messaging channels
- Agents focus on complex issues
- Full history for every customer
FAQ
Common questions
Yes. Use HelloBotz as the messaging layer and sync via webhooks, or run support fully inside HelloBotz.
Yes — DMs and comments can route into the same shared inbox.
Start on WhatsApp & every channel
Official API, shared inbox, automation and analytics.
