Privacy Policy

Who we are

HelloBotz provides Official WhatsApp Business API access, shared team inbox, AI chatbot, automation, CRM and related omnichannel tools for businesses.

This Privacy Policy explains how we collect, use and protect personal data when you use our website, product and support channels.

Data we collect

Account and billing information (name, business name, email, phone, WhatsApp number, plan details).

Product usage data (workspace activity, message metadata as needed to operate the service, logs for reliability and security).

Support and sales enquiries you submit via forms, email or WhatsApp.

Website technical data such as IP address, device/browser type and cookies needed for security and preferences.

How we use data

To provide and improve HelloBotz services, including WhatsApp messaging workflows, inbox, automation and analytics.

To process trials, subscriptions, invoices and customer support.

To send service-related notices (security, billing, product changes). Marketing messages are sent only where permitted.

To comply with law and Meta / WhatsApp Business Platform policies applicable to our role as a technology provider.

WhatsApp and Meta

Message content and customer conversations on WhatsApp are processed to deliver the service you configure. Meta’s terms and WhatsApp Business policies also apply to messaging activity.

You are responsible for lawful collection of end-customer consent and for the content of messages you send through HelloBotz.

Sharing

We do not sell your personal data.

We may use infrastructure, payment and communications subprocessors under contract to operate the platform.

We may disclose information when required by law or to protect rights, safety and security.

Retention & security

We retain data only as long as needed for the purposes above, legal obligations and dispute resolution.

We apply administrative and technical safeguards appropriate to the nature of the service. No method of transmission is 100% secure.

Your rights

Depending on your location, you may have rights to access, correct, delete or export personal data, or to object to certain processing.

Contact hello@hellobotz.com for privacy requests. We may need to verify your identity before responding.

Cookies

We use essential cookies for authentication and security. Analytics cookies, if used, help us improve the site. You can control cookies in your browser settings.

Changes

We may update this policy from time to time. The “Last updated” date will change when we do. Continued use of the service after updates constitutes acceptance where permitted by law.

Contact: hello@hellobotz.com · WhatsApp +91 96389 11838