Terms of Service

Agreement

These Terms govern access to HelloBotz websites, trials and paid subscriptions for WhatsApp Business API tooling, omnichannel inbox, chatbot, automation, CRM and related features.

By creating an account or using the service, you agree to these Terms on behalf of yourself or the business you represent.

The service

HelloBotz is a software platform that helps businesses connect Official WhatsApp Business API and other channels, automate conversations and manage teams.

Meta / WhatsApp may change APIs, policies or pricing. Features depend on third-party platform availability and your compliance with those rules.

Accounts & acceptable use

You must provide accurate registration information and keep credentials secure.

You may not use HelloBotz for spam, unlawful content, phishing, harassment, or anything that violates WhatsApp Business or applicable law.

You are responsible for message content, customer consent and data you import (including any datasets used with automation or CRM).

Plans, trials & billing

Paid plans (including Growth, Pro and Business) and add-ons are described on the pricing page. Prices are exclusive of applicable taxes such as GST unless stated otherwise.

Trials, if offered, are time-limited and may convert to a paid plan only with your action or as disclosed at signup.

Meta conversation charges and carrier fees are separate from HelloBotz subscription fees unless your agreement expressly includes them.

Intellectual property

HelloBotz and its branding, software and documentation remain our property. You retain rights to your content and customer data.

You grant us a limited license to process your content solely to provide the service.

Availability & support

We aim for reliable availability but do not guarantee uninterrupted service. Scheduled maintenance and upstream outages (e.g. Meta) may affect features.

Support channels include in-product help, email and WhatsApp as published on our site.

Limitation of liability

To the maximum extent permitted by law, HelloBotz is not liable for indirect, incidental or consequential damages, or for losses arising from Meta/WhatsApp platform changes, customer misuse or third-party services.

Our aggregate liability for claims relating to the service is limited to fees paid to HelloBotz for the service in the three months preceding the claim, where such limitation is allowed.

Termination

You may stop using the service at any time. We may suspend or terminate accounts that violate these Terms or create risk for the platform or other users.

Governing law

These Terms are governed by the laws of India, without prejudice to mandatory consumer protections that may apply in your jurisdiction.

Contact: hello@hellobotz.com · WhatsApp +91 96389 11838