Security

Our commitment

HelloBotz handles business communication data. We design the product and operations with security and least-privilege access in mind.

Product security

Access to workspaces is authenticated. Team roles help limit who can send campaigns, manage contacts or change integrations.

API tokens and webhooks should be stored securely by customers; rotate credentials if compromise is suspected.

Connections to WhatsApp Business Platform follow Meta’s official APIs and requirements.

Infrastructure & access

Production systems are hosted with reputable cloud providers. Administrative access is restricted to authorized personnel.

We log security-relevant events and monitor for abuse of messaging features where feasible.

Customer responsibilities

Protect login credentials and enable strong passwords.

Configure message templates and automations in line with WhatsApp policy and local law.

Do not submit sensitive personal data in forms unless necessary and lawful.

Vulnerability reporting

If you believe you have found a security issue, email hello@hellobotz.com with details. Please avoid public disclosure until we have had a reasonable chance to investigate.

Data requests & incidents

Privacy-related requests are handled under our Privacy Policy.

If a security incident affects your workspace, we will notify affected customers as required by applicable law and our incident process.

Contact: hello@hellobotz.com · WhatsApp +91 96389 11838